To ensure transparency and clarity in the delivery process, the following Shipping policy outlines the shipping coverage, shipping fees, order processing time, estimated delivery timeframe, carriers, order tracking details, and related responsibilities. Please review this Shipping policy before placing an order.
Shipping coverage
Shipping services are currently available throughout the United States. Shipping to countries and regions outside the United States is not supported at this time.
Shipping fees
For orders with a total value of less than $120, a shipping fee of $8 will apply.
For orders with a total value equal to or greater than $120, free shipping is available.
Order cutoff time
The daily order cutoff time is 18:00. Orders placed before 18:00 will begin processing on the same day. Orders placed after 18:00 will begin processing on the next business day. If the order is placed on a non-working day, processing will begin on the next available business day.
Order processing time
Order processing typically takes 1 to 3 business days. Processing time does not include shipping time or public holidays.
Estimated delivery time
The estimated delivery time is 5 to 10 business days. Actual delivery times may vary due to weather conditions, carrier operations, or other factors beyond operational control.
Shipping carriers
Orders will be delivered by one of the following carriers depending on logistics arrangements:
FedEx
UPS
DHL Express
Order tracking
After an order is placed, a confirmation email is usually sent containing the order number, payment details, and shipping carrier information. You may visit the Order tracking page on the website and enter your email address or phone number along with the corresponding order number to check the current order status.
Responsibility statement
If a product is damaged or lost during transportation, please contact us through the Contact us page and provide your order number along with relevant photos so assistance can be arranged.
If you need to modify or cancel an order after it has entered processing or shipping status, please contact customer support as soon as possible to confirm the order status. In some cases, modifications or cancellations may not be possible.
Please ensure that the shipping address provided is accurate and complete. If delivery fails or is delayed due to incorrect or incomplete address information, the related responsibility may fall on the customer.
Delivery inspection notice
When receiving your package, it is recommended to check whether the outer packaging is intact at the time of delivery. If there is visible damage, abnormalities, or inconsistencies with the order details, please take photos and contact customer support promptly for assistance.
Contact information
Address: 1604 COUNTY ROAD 1577, HUGHES SPRINGS, TX 75656, US
Phone: +1 (203) 314-4600
Email: contact@vintagelodgee.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)
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