To ensure a clear and smooth shopping experience, the following policy outlines the applicable return and exchange period, eligibility conditions, request procedures, refund arrangements, and related cost responsibilities. Please review this policy carefully before submitting a return or exchange request.
Return & exchange period
Return or exchange requests may be submitted within 30 days from the date the item is delivered and received, provided the request meets the conditions described in this policy. Requests submitted after the return and exchange period may not be accepted.
Return & exchange conditions
Within the return and exchange period, requests may be submitted under the following circumstances:
Visible appearance issues with the item
Product quality concerns
Noticeable color differences compared to expectations
Unusual odor affecting normal use
Receiving an item that does not match the order details
Returns or exchanges requested without a specific reason, provided the item remains in its basic original condition
Returned items should remain in acceptable condition and meet the inspection requirements for return or exchange approval.
Return & exchange process
To request a return or exchange, please contact the customer support team by email or phone and provide the order number, payment confirmation, reason for the request, and relevant photos or videos to help verify the situation.
After receiving the request, the customer support team will review the information and notify you of the result as soon as possible. Once the request is approved, the return address and return label details will be provided.
Customers should attach the return label and send the item back to the designated return address, then wait for confirmation after inspection to verify whether the item matches the reported condition.
Return: After inspection approval, the refund process will be arranged immediately.
Exchange: After inspection approval, a replacement item will be arranged for shipment within 1 to 3 business days. For more information about shipping timeframes and delivery details, please refer to the Shipping policy.
Refund process
After the returned item is confirmed, refunds will be processed within 1 to 5 business days. The refund will be issued to the original payment method used for the purchase.
Cost responsibility
Return shipping costs will be covered by us under the following circumstances:
Appearance issues with the item
Product quality concerns
Noticeable color differences
Unusual odor affecting normal use
Receiving an item that does not match the order details
If the return or exchange request is made without a specific reason, the return shipping cost will be the responsibility of the customer.
Disclaimer
The following situations may not be covered under this Return & Exchange Policy:
Requests submitted after the specified return and exchange period
Damage caused by improper use, storage, or other non-standard handling
Items returned without prior approval
Cases where required order information is missing or cannot be verified
Requests that do not meet the return and exchange conditions may not be accepted.
Contact us
Address: 1604 COUNTY ROAD 1577, HUGHES SPRINGS, TX 75656, US
Phone: +1 (203) 314-4600
Email: contact@vintagelodgee.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)
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