Order cancellation policy

To ensure transparency and clarity in the order processing experience, the following policy explains the applicable conditions, request procedures, and refund arrangements related to order cancellations. Please review this policy carefully before placing an order.

Order cancellation conditions

Orders may be canceled directly within 48 hours after placement if they have not yet been shipped.

If more than 48 hours have passed after the order was placed, or if the order has already entered the shipping process, the order cannot be canceled. In such cases, you may wait until the package is delivered and then contact us to request a return and refund. For more detailed information, please refer to the Return & Exchange Policy.

Order cancellation process

If you need to request an order cancellation, please follow the steps below:

Contact the customer support team by email or phone and provide your order number, payment confirmation, and related order details for verification.

The customer support team will review and process your request as soon as possible. Once the cancellation request is approved, you will be informed promptly and the refund arrangement will be initiated.

Refund process

Refund notice: After the cancellation request is confirmed, refunds will be processed within 1 to 5 business days. The refund will be returned to your original payment method (such as Visa, MasterCard, JCB, Discover, or other supported payment methods) through secure payment processing procedures.

Contact information

Address: 1604 COUNTY ROAD 1577, HUGHES SPRINGS, TX 75656, US
Phone: +1 (203) 314-4600
Email: contact@vintagelodgee.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)